Refund policy

Refund & Return Policy

At Zimpet, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

We accept returns within 30 days from the date your package was delivered. Requests submitted after 30 days are no longer eligible for a refund.

To qualify for a return and full refund, items must meet the following conditions:

Unused, unworn, and unwashed.
In the same condition as received, with all original tags attached.
Returned inside the original packaging.
Accompanied by proof of purchase, such as your order number or confirmation email.

Certain types of goods cannot be returned:

Standard Returns: Customers are responsible for covering the cost of return shipping. Original shipping fees are non-refundable.
Damaged or Incorrect Items: If you receive a defective, damaged, or wrong item, please email us within 48 hours of delivery with clear photographs. In these cases, Zimpet will cover the cost of return shipping or send a replacement free of charge.

Email our support team at zimpet7.shop@gmail.com with your Order Number and the reason for return.
Our team will review your request and send return address instructions.
Package the item securely and drop it off with your chosen shipping carrier. We recommend using a trackable shipping service, as we cannot issue refunds for packages lost in transit.

Once your return is received and inspected, we will send an email confirming its receipt.
Approved refunds will be processed back to your original payment method within 5 to 7 business days.
Please note that processing times may vary depending on your bank or credit card issuer.

If you have any questions regarding your return, please contact us: